Doctor on call · Cancun and the Riviera Maya
The doctorcomes to you.
Professional medical care in your hotel room, home or villa. Our team arrives with the instruments needed and coordinates whatever comes next — no waiting rooms, no unnecessary trips.
On-call medical line
+52 998 181 6776- Available 24 hours, every day of the year
- Care in English and Spanish
- Cancun · Playa del Carmen · Riviera Maya
What's included
Complete medical care, without leaving your room.
A professional assessment wherever you are staying, with the follow-up your case needs.
On-site consultation
A full assessment wherever you are: hotel room, home or villa.
24-hour care
Every day of the year, day and night, in Cancun and the Riviera Maya.
Medication and IV hydration
Intravenous and intramuscular treatment in your room when your case calls for it.
Tests and follow-up
Lab sample collection and hospital coordination if a next step is needed.
Equipment at your door
The doctor arrives with the equipment needed to assess and treat on site.
Paperwork for your insurance
A medical note for every visit and help with your health insurance claim.
How it works
Three steps, one conversation.
From your first message, a single line coordinates your care from start to finish.
- 1
Message us
On WhatsApp or by phone, in English or Spanish. Tell us how you feel and where you are.
- 2
The doctor arrives
A physician from our team comes to your room, home or villa with the equipment needed.
- 3
Follow-up
Treatment on site and, if needed, tests or coordination with partner hospitals.
Coverage
Wherever you stay, we come to you.
The doctor-on-call service operates in the Mexican Caribbean. In other destinations, Valttiva provides care inside partner hotels.
Care in English and Spanish.
- CancunHotel Zone and city
- Playa del CarmenHotels, residences and villas
- Riviera MayaAsk about your location on WhatsApp
FAQ
What people usually ask us.
Are you available at any time?
Yes. The medical line operates 24 hours a day, every day of the year, in Cancun and the Riviera Maya.
Can I be seen in English?
Yes. Our team provides care in English and Spanish. You can choose the language from your first message.
Do you come to my hotel, home or villa?
Yes. The doctor comes to your hotel room, home or villa in Cancun, Playa del Carmen and the Riviera Maya.
What if I need to go to a hospital?
If your case requires it, we coordinate the transfer to partner hospitals and stay with you through the process.
Will I get documents for my insurance?
Yes. Every visit is recorded in a medical note, and we help you with your health insurance claim.
How do I request a visit?
Message us on WhatsApp or call +52 998 181 6776. Tell us how you feel and where you are, and we will arrange the visit.
24-hour medical line