7 days · Phase 01
Training and introduction to the role
- Hotel rules
- Guest service
- Shadow shifts
For hotels and hotel groups
We safeguard your hotel’smedical operation.
In travel health, improvisation is a risk neither the hotel nor we can take. We run your medical office with a rigorous operational certification system: physicians screened, trained and standardized to protect the hotel’s reputation and the guest’s wellbeing from day one.
- Physician on duty
- 24 h
- Physician certification
- BLS · ACLS
- Onboarding before the first shift
- 14 days
- In hospitality since
- 2010
Compliance with no gray areas
Nothing is left to interpretation.
Our medical offices hold federal (Cofepris), state and municipal permits, and the documentation that prevents legal situations that could affect the hotel.
- Current health permits
- Legal paperwork in order from day one
- Partner hospitals with international certifications
- Professional liability insurance
What your hotel receives
A complete medical operation, woven into your hospitality.
We are not the hotel’s vendor. We are an extension of its promise of hospitality.
24-hour physician on duty
BLS and ACLS certified. Credentials are shared with the hotel.
In-hotel medical office
Operated with federal, state and municipal health permits.
Transfers and medical concierge
We accompany guests at the hospital and help with their insurance claim.
Digital medical notes
Every visit documented: full traceability and records for guests and staff.
Reporting and quality reviews
Daily reports and service indicators for the hotel’s decision-making.
Monthly training
Training from the heart: ongoing training for the hotel’s staff.
Staff health
Consultations, emergencies and pre-employment checks for the team that runs the hotel.
Hospital evaluation
Partner hospitals are evaluated by independent certification firms.
Guest packages
Optional coverage the hotel can offer guests at check-in.
Physician selection
Three filters before wearing the uniform.
Only one in several candidates reaches their first shift.
- 1
Suitability
Requirements fully met and an initial interview.
- CV screening
- Initial interview
- 2
Competence
Clinical knowledge and profile verified.
- Psychometric tests
- ACLS and BLS certifications
- Knowledge exam
- 3
Judgment
The medical director has the final say.
- Final interview with the medical director
Training and onboarding
Fourteen days of onboarding before the first shift.
Paperwork, systems and legal forms in order from day one. Our physicians stay: team continuity is continuity of care.
7 days · Phase 02
Hospitality service
- On-floor coaching, in uniform, until the physician masters the service standard each guest expects.
Backing
Endorsed in Mexico and abroad.
Physicians
ACLS · BLS
American Heart Association
SSA
Mexican Ministry of Health
Partner hospitals
Joint Commission
International accreditation
General Health Council
Certification in Mexico
Liability
Valttiva policies
Professional liability
Partner policies
Hospital coverage
How we start
From the first conversation to the first shift.
A clear process, with a proposal tailored to each hotel.
- 1
Assessment
We get to know your hotel, its current medical operation and what you expect from it.
- 2
Tailored proposal
Terms and benefits fitted to the hotel, with a point-by-point comparison against your current provider.
- 3
Onboarding
Team selection, permits and the fourteen days of onboarding.
- 4
Operation and quality
Continuous coverage, daily reports and quality reviews with the hotel.
FAQ
What hotels ask us.
Which destinations do you operate in?
Puerto Vallarta and Riviera Nayarit, Cancun, Playa del Carmen and the Riviera Maya, Los Cabos and Mazatlan. Coming soon: Tulum, Merida, Guadalajara and Mexico City.
Does the medical office hold the required health permits?
Yes. Our medical offices hold federal (Cofepris), state and municipal permits, plus the legal documentation that protects the hotel.
What certifications do your physicians hold?
All are BLS and ACLS certified (American Heart Association) and go through three selection filters and fourteen days of onboarding before their first shift.
What happens if a guest needs a hospital?
We coordinate the transfer to partner hospitals with international certifications and support the guest through a medical concierge, including their insurance claim.
How does the hotel know what happens in the medical office?
Every visit is recorded in the digital medical note. The hotel receives daily reports and service and quality indicators, and we hold regular quality reviews.
Do you also care for hotel staff?
Yes. We include consultations, emergencies, pre-employment checks and monthly training for the hotel team.
Let’s start the conversation